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Need support with your content, membership, or technical issues?
Explore our FAQ's
Content
Where can I find the content I’ve purchased?
All of our courses and course materials (PDFs, audio recordings, live call recordings, etc.) are located within our private portal on Mighty Networks. To access your content, log in using the details you signed up with, then navigate to the “Courses” tab in the left-hand navigation bar. There, you will see all the courses or workshops you are enrolled in.
If you’re still having trouble, try clearing your browser’s cache. Here are some links to help you reset your cache for:
If you still can’t find what you’re looking for, please check your purchase confirmation email for direct links, or contact us for further assistance.
I’m having trouble logging into my account. What should I do?
To access your account on our private community portal, use the login button located in the header (top) and the footer (bottom) of our website. Click on the button to log into the Dragon Rose Portal platform.
If you’re still experiencing issues logging in, try resetting your password by clicking the “Forgot Password” link on the login page.
If the issue persists, ensure that you’re using the correct login credentials associated with your membership or course, or contact us for further assistance.
I signed up for an online program but haven’t received a welcome email. What should I do?
First, check your spam or junk folder. If you still can’t find the welcome email, please contact us, and we’ll resend it to you. Make sure to add our email address to your safe sender list to ensure you receive all future communications.
What is your refund policy?
If you’re not happy with your purchase, we offer a full refund within 24 hours. To request a refund, please contact us within this time frame, and we’ll process it promptly. After 24 hours, all sales are final.
Membership
How do I cancel my membership?
You can cancel your membership by logging into your account and clicking on your profile picture in the top right-hand corner of the page. From there, click on “Plans and Purchases” to view a list of your active plans. Select the plan you wish to cancel and follow the prompts.
If you encounter any issues, please reach out to us for assistance.
Will I lose access to content if I cancel my membership?
Yes, access to membership content remains open only while your membership is active. We recommend setting a reminder and canceling a day or two before your next renewal date to make the most of your access. Once your membership is canceled, you will lose access to all members-only content. However, any content you’ve purchased separately will still be accessible in your account, and you will continue to have access to all public spaces within the community portal.
What if I can’t attend the live calls?
No problem! All live calls are recorded and will be available in your account for you to watch at your convenience. You’ll find the recordings in the “Live Event Archive” tab on the membership dashboard
Billing
How do I update my payment information?
To update your payment method, log into your account and navigate to your profile picture at the top right of the page. Click "Personal Settings" and then "Account". From there, go to "Billing" then click "Replace Card" and follow the instructions.
If you encounter any issues, please reach out to us for assistance.
Why was my payment declined?
A payment may be declined for various reasons, such as insufficient funds or expired card details. Please review your payment information in the "Billing" section of your account.
If the issue persists, contact your bank or our support team for assistance.
How can I get an invoice for my purchase?
Invoices are automatically sent to your email after purchase. If you need a copy or didn’t receive one, you can download it from the “Plans and Purchases" section of your account information. It is located at the bottom of the page.
Tech Support
I’m experiencing sound or video issues when watching content. What should I do?
If you’re having trouble with sound or video, ensure your internet connection is stable and try refreshing the page or clearing your browser’s cache. Refreshing your browser’s cache can help resolve various audio and video issues, including playback. Here are some links to help you reset your cache:
If issues persist, try using a different browser—Chrome and Firefox tend to work best with our member portal—or you could try a different device.
When I log in, it redirects me to the homepage. What’s going on?
This may happen if your session times out. Try logging in again or clearing your browser cache.
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